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Aug 7, 2014

The Volunteer Myth

multi-ethnic volunteer group hands togetherGo to any fundraising conference these days, and I will bet you a $2-bill that someone will be presenting that the best way of lifting your donors’ performance is by inviting them to volunteer.

We’ve done a couple of research projects with volunteers, and I’m not so sure that’s a good idea.

I take that back. It’s a great idea if the volunteer experience is awesome.

Unfortunately, our research shows that too often donors have an awful volunteer experience. And rather than enhancing the relationship with the organization, it only demonstrates to the donor how incompetent the organization is. Not really the desired result, huh?

So if you are going to try to engage your donors with volunteer opportunities, make sure that you designate the resources to make it an awesome experience. This is no place to cut corners. If it’s not going to be an awesome volunteer experience, don’t bother. It will do you more harm than good.

“GO BIG” ISN’T ALWAYS BEST

In 2013, we were chatting about how the technological movement known as “big data” was at its tipping point and it seemed that nothing was going to stop it. And… that was right. Nothing has stopped it. Since then, even large companies like ® are finding ways of using...

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Twenty Years of Knowing More

In September, Analytical Ones begins its 20th year providing fundraising analytics and donor behavior research for nonprofit organizations and their advertising agency partners. Over the past two decades, we have been fortunate to serve hundreds of clients. While many...

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