The Triangle of Truth

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I love this triangle diagram. Not only is it true for our business in data analysis and donor behavior research, but it can apply to many things in life.

 

The Triangle of Truth has three points: Quality, Time, and Cost.

 

You can choose any two points of the Triangle of Truth, but you can’t have all three.

 

Projects are all about priorities, and the triangle of truth can help clarify which qualities you choose to prioritize. If you want a quality and inexpensive project, you cannot expect it to be quick. If you choose quick and inexpensive, you cannot expect it to be quality. If you want quality and quick, you cannot expect it to be inexpensive.

 

In recent years, there has been a big push to automate analytics. When we evaluate automation with the Triangle of Truth, we see that automation values speed and low cost over quality.

 

At Analytical Ones, one of our core values is great work. And great work absolutely requires precision.

 

That’s why we have deliberate chosen not to automate our analyses. From the beginning to the end of each and every one of our projects we literally touch the data to ensure our analyses are high quality.

 

Some of our clients value low cost, while other clients need quick turn times. Whatever your needs when you work with us, you have chosen quality.

2 Comments

  1. avatar

    Agreed!

    Reply
  2. avatar

    Bill— thanks for reminding us of this universal truth. It’s simple. It’s brilliant. It works. Often as a consultant and service provider, the pressure is put on to cave on price. We need to have honesty with our clients that we cannot reduce compensation without damaging one of both of the other points on the triangle.

    Reply

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